Queen Elizabeth Hospital,
Gateshead, UK

Gateshead Health NHS Foundation Trust

Health Planner


Completed 2012

Project description:
The development of a new state-of-the-art building for emergency services at the Queen Elizabeth Hospital to treat an anticipated 75,000 attendances per year.

Our response began with a careful bottom-up analysis of the project brief; developing a strategy for time-management, close analysis of process, and by testing movement studies in user workshops.

Design principles are based on a patient-centred model of care and optimised use of space by developing standardised flexible treatment rooms. The new centre accommodates 95 triage/treatment/assessment rooms in total, providing Resuscitation, Rapid Assessment, Accident and Emergency, Assessment and Observation functions. These overlap conventional department boundaries to absorb peak demand within an efficient floor plan. Functions are arranged in a clear logical order that reflects the natural progression of a patient’s journey from admission to discharge, organised around a dedicated central Diagnostic zone.

The design incorporates LEAN principles into management, workflows and logistics to deliver improved safety and clinical outcomes, reduced waiting times, improved capacity, improved energy and logistical efficiency and a reduced carbon footprint.

For what is often a traumatic experience, the new Emergency Care Centre creates a calm, dignified environment for staff, visitors and patients and defines a new benchmark for design.

“[Medical Architecture] participated in a sequence of clinical workshops to develop the brief and explore innovative approaches to the delivery of care. The practice made a significant contribution in this process, providing well considered sketch proposals and avoiding ‘stock’ answers.  MAAP’s commitment to resourcing this project cannot be faulted” – John Noddings, Development Manager,Gateshead Health NHSFT

Images © MA 2012

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